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Sean Killeen

Just a guy trying to get better at writing bios.

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I can’t believe I hadn’t heard of this before. There’s a neat tool that ships with Windows 7 called the “Problem Steps Recorder” tool (psr.exe)

The Process Works Like This:

  • A user clicks the record button
  • The user performs all the steps to recreate the problem (and can add comments at each step)
  • The user clicks stop recording, and is prompted to save a ZIP file, which they can then mail to a technician.
  • The ZIP file contains an MHT file.
  • This file contains a screenshot of every step the user performs, as well as system information regarding those steps. You can look through them one-by-one or play them as a slide show.

To Access the Tool

From a windows 7 machine, in the Start menu, type psr and click PSR.exe.

NOTE: if you have applications running in Administrator mode, you will need to run PSR.exe in administrator mode in order to be allowed to capture those.